Ankitha Jain

Technical Solutions Specialist

Cognizant Technology Solutions

Google Ads · Google Tag Manager · Google Analytics 4

Professional Summary

Technical Solutions Specialist supporting Google's advertising ecosystem through Cognizant Technology Solutions, resolving advertiser and agency queries across email, chat, and live consultations. Strong in ad tag implementation and debugging — Google Tag Manager (GTM), Google Analytics 4 (GA4), Google Ads conversion tracking and Enhanced Conversions — backed by hands-on front-end troubleshooting in HTML, CSS, and JavaScript using browser developer tools and network request inspection. Experienced in root cause analysis of tracking and ad-serving discrepancies, coordinating with internal Google teams to drive complex technical escalations to resolution, and educating customers from initial setup through implementation best practices. Foundational SQL from a Computer Applications background, currently extending certification coverage across Google Ads and the Google Marketing Platform stack.

Professional Experience

Technical Solutions Specialist

Cognizant Technology Solutions Bengaluru, India

2024 – Present

Resolve advertiser and agency queries across email, chat, and live video consultations — owning issues end to end and keeping customers updated through to resolution.
Guide customers in implementing Google Tag Manager (GTM), Google Analytics 4 (GA4), Google Ads Conversion Tracking, and Enhanced Conversions.
Troubleshoot ad tag and website implementation issues involving HTML, CSS, JavaScript, cookies, browser events, network requests, and UTM parameters to ensure accurate conversion measurement.
Support Google tag deployments across Shopify, WordPress, Wix, and Squarespace while validating implementation using Tag Assistant, GA4 DebugView, and browser developer tools.
Perform root cause analysis for tracking and measurement discrepancies, then recommend implementation best practices to prevent recurrence.
Educate advertisers on product usage from basic setup through best practices, producing clear written troubleshooting guidance over email and chat.
Coordinate with internal Google support and specialist teams to investigate complex technical issues, driving escalations to timely, customer-focused resolutions.

Google AdsGoogle Tag ManagerGoogle Analytics 4Conversion TrackingEmail & Chat SupportTechnical Escalations

Google Workspace Administrator

Tata Consultancy Services Bengaluru, India

2023 – 2024

Managed Google Workspace admin console activities including user provisioning, license management, and access control for enterprise users.
Troubleshot Google Workspace and MDM issues, ensuring minimal downtime and reliable access to core productivity tools.
Provided technical assistance to end users on Google Workspace applications and best practices.
Maintained system security and compliance standards across the Google Workspace environment.

Google WorkspaceAdmin ConsoleUser ManagementMDMTechnical Support

PMO & System Administrator

Tata Consultancy Services Bengaluru, India

2021 – 2023

Managed project deliverables and timelines, collaborating with cross-functional teams to ensure on-time, on-scope delivery.
Tracked project status, prepared status reports, and coordinated stakeholder communication as part of the PMO function.
Monitored enterprise infrastructure and production environments to ensure system availability and operational stability.
Performed first-level troubleshooting and incident management following ITIL processes.

PMOProject CoordinationSystem AdministrationInfrastructure MonitoringITIL

Skills & Expertise

Google Advertising Technologies

Google AdsGoogle Tag Manager (GTM)Google Analytics 4 (GA4)Conversion TrackingEnhanced Conversions

Website Technologies

HTMLCSSJavaScriptBrowser Developer ToolsWebsite DebuggingDOM InspectionCookies & Parameters

CMS Platforms

ShopifyWordPressWixSquarespace

Data & Querying

SQL (foundational)Data AnalysisReporting

Technical Support

Technical TroubleshootingEmail & Chat SupportTechnical ConsultationRoot Cause AnalysisTechnical Escalation ManagementCustomer Education

Certifications

Go Further with Google Analytics Data

Google

2026

Google Ads Search Certification

Google Skillshop

In Progress

Google Ads Measurement Certification

Google Skillshop

In Progress

Campaign Manager 360 Certification

Google Skillshop

In Progress

Display & Video 360 Certification

Google Skillshop

In Progress

Conversion Optimization Certification Exam

Google

In Progress

Education

Bachelor of Computer Applications (BCA)

Jindal College for Women

2018 – 2020 8.61 CGPA

Pre-University Course (PCMC)

Jindal PU College

2015 – 2017 90.6%

Secondary School (SSLC)

Blossoms School

2016 88.8%

Project Exposure

Google Advertising & Measurement Support

End-to-end implementation support and technical consultation for Google's advertising, analytics, and measurement products.

Google Ads Technical SolutionsGoogle Tag Manager ImplementationGoogle Analytics 4 MeasurementConversion TrackingEnhanced ConversionsAd Tag DebuggingWebsite DebuggingTechnical ConsultationTechnical Escalation Management