TECHNICAL SOLUTIONS
SPECIALIST
Google
Ankitha Jain
TECHNICAL SOLUTIONS
What I Bring
Built for Google's Ad Ecosystem
Google Advertising Technologies
Google AdsGoogle Tag Manager (GTM)Google Analytics 4 (GA4)Conversion TrackingEnhanced Conversions
Website Technologies
HTMLCSSJavaScriptBrowser Developer ToolsWebsite Debugging
CMS Platforms
ShopifyWordPressWixSquarespace
Data & Querying
SQL (foundational)Data AnalysisReporting
Technical Support
Technical TroubleshootingEmail & Chat SupportTechnical ConsultationRoot Cause AnalysisTechnical Escalation Management
ABOUT ME
Professional Summary
Technical Solutions Specialist supporting Google's advertising ecosystem through Cognizant Technology Solutions, resolving advertiser and agency queries across email, chat, and live consultations. Strong in ad tag implementation and debugging — Google Tag Manager (GTM), Google Analytics 4 (GA4), Google Ads conversion tracking and Enhanced Conversions — backed by hands-on front-end troubleshooting in HTML, CSS, and JavaScript using browser developer tools and network request inspection. Experienced in root cause analysis of tracking and ad-serving discrepancies, coordinating with internal Google teams to drive complex technical escalations to resolution, and educating customers from initial setup through implementation best practices. Foundational SQL from a Computer Applications background, currently extending certification coverage across Google Ads and the Google Marketing Platform stack.
Availability & Preferences
- Open to full-time opportunities
- Bengaluru, Karnataka, India
- Cognizant Technology Solutions
5+ Years Experience
25+ Technical Skills
6 Google Certifications
My Journey
Professional Experience
Technical Solutions Specialist
Cognizant Technology Solutions
- Resolve advertiser and agency queries across email, chat, and live video consultations — owning issues end to end and keeping customers updated through to resolution.
- Guide customers in implementing Google Tag Manager (GTM), Google Analytics 4 (GA4), Google Ads Conversion Tracking, and Enhanced Conversions.
- Troubleshoot ad tag and website implementation issues involving HTML, CSS, JavaScript, cookies, browser events, network requests, and UTM parameters to ensure accurate conversion measurement.
- Support Google tag deployments across Shopify, WordPress, Wix, and Squarespace while validating implementation using Tag Assistant, GA4 DebugView, and browser developer tools.
- Perform root cause analysis for tracking and measurement discrepancies, then recommend implementation best practices to prevent recurrence.
- Educate advertisers on product usage from basic setup through best practices, producing clear written troubleshooting guidance over email and chat.
- Coordinate with internal Google support and specialist teams to investigate complex technical issues, driving escalations to timely, customer-focused resolutions.
Google AdsGoogle Tag ManagerGoogle Analytics 4Conversion TrackingEmail & Chat SupportTechnical Escalations
Background
Education & Certifications
Education
Bachelor of Computer Applications (BCA)
Jindal College for Women
2018 – 20208.61 CGPA
Pre-University Course (PCMC)
Jindal PU College
2015 – 201790.6%
Secondary School (SSLC)
Blossoms School
201688.8%
Certifications
Go Further with Google Analytics Data
Google Ads Search Certification
Google Skillshop
Google Ads Measurement Certification
Google Skillshop
Campaign Manager 360 Certification
Google Skillshop
Display & Video 360 Certification
Google Skillshop
Conversion Optimization Certification Exam
Why It Matters
DIY Tracking vs. A Specialist
Broken conversion tracking quietly costs ad spend. Here's the difference a dedicated Technical Solutions Specialist makes.
Without a Specialist
Working With Ankitha
Tracking setup
Trial-and-error tagging with no validation before go-live
Validated with Google Tag Assistant and GA4 DebugView before launch
Conversion accuracy
Silent data gaps that skew campaign reporting
Root cause analysis catches discrepancies early
Platform coverage
Ads-only knowledge, disconnected from measurement
GTM, GA4, and Enhanced Conversions, tied together
Support model
Generic ticket queues and canned responses
Live, one-on-one consultations over Google Meet or phone
Platform reach
One CMS, one playbook
Shopify, WordPress, Wix, and Squarespace
Questions
Frequently Asked Questions
Have a tracking setup that needs fixing?
Let's talk about your Google Ads, GTM, or GA4 implementation.
ankitha.jain.tech@gmail.com · +91 9019579881
GET IN TOUCH
Let's Connect
Open to full-time opportunities. Let's discuss how I can contribute to your organization's success.