Ankitha Jain
Google Ads · Google Tag Manager · Google Analytics 4
Professional Summary
Technical Solutions Specialist supporting Google's advertising ecosystem through Cognizant Technology Solutions, resolving advertiser and agency queries across email, chat, and live consultations. Strong in ad tag implementation and debugging — Google Tag Manager (GTM), Google Analytics 4 (GA4), Google Ads conversion tracking and Enhanced Conversions — backed by hands-on front-end troubleshooting in HTML, CSS, and JavaScript using browser developer tools and network request inspection. Experienced in root cause analysis of tracking and ad-serving discrepancies, coordinating with internal Google teams to drive complex technical escalations to resolution, and educating customers from initial setup through implementation best practices. Foundational SQL from a Computer Applications background, currently extending certification coverage across Google Ads and the Google Marketing Platform stack.
Professional Experience
Technical Solutions Specialist
2024 – Present- Resolve advertiser and agency queries across email, chat, and live video consultations — owning issues end to end and keeping customers updated through to resolution.
- Guide customers in implementing Google Tag Manager (GTM), Google Analytics 4 (GA4), Google Ads Conversion Tracking, and Enhanced Conversions.
- Troubleshoot ad tag and website implementation issues involving HTML, CSS, JavaScript, cookies, browser events, network requests, and UTM parameters to ensure accurate conversion measurement.
- Support Google tag deployments across Shopify, WordPress, Wix, and Squarespace while validating implementation using Tag Assistant, GA4 DebugView, and browser developer tools.
- Perform root cause analysis for tracking and measurement discrepancies, then recommend implementation best practices to prevent recurrence.
- Educate advertisers on product usage from basic setup through best practices, producing clear written troubleshooting guidance over email and chat.
- Coordinate with internal Google support and specialist teams to investigate complex technical issues, driving escalations to timely, customer-focused resolutions.
Google Workspace Administrator
2023 – 2024- Managed Google Workspace admin console activities including user provisioning, license management, and access control for enterprise users.
- Troubleshot Google Workspace and MDM issues, ensuring minimal downtime and reliable access to core productivity tools.
- Provided technical assistance to end users on Google Workspace applications and best practices.
- Maintained system security and compliance standards across the Google Workspace environment.
PMO & System Administrator
2021 – 2023- Managed project deliverables and timelines, collaborating with cross-functional teams to ensure on-time, on-scope delivery.
- Tracked project status, prepared status reports, and coordinated stakeholder communication as part of the PMO function.
- Monitored enterprise infrastructure and production environments to ensure system availability and operational stability.
- Performed first-level troubleshooting and incident management following ITIL processes.
Skills & Expertise
Google Advertising Technologies
Website Technologies
CMS Platforms
Data & Querying
Technical Support
Certifications
Education
Project Exposure — Google Advertising & Measurement Support
End-to-end implementation support and technical consultation for Google's advertising, analytics, and measurement products.